Terms and Conditions
Effective Date: January 1, 2026
Welcome to Gracie Cleaners ("Gracie Cleaners," "we," "our," or "us"). These Terms and Conditions govern your use of our website, our pickup and delivery services, and all dry cleaning, laundry, tailoring, preservation, and related services we provide.
By using our website, scheduling services, placing an order, or leaving garments or other items in our care, you agree to these Terms and Conditions.
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1. Services Offered
Gracie Cleaners provides professional garment care services including, but not limited to:
• Dry Cleaning
• Laundry Services
• Wash & Fold
• Shirt Laundering
• Alterations and Repairs
• Custom Suit Tailoring
• Wedding Gown Cleaning
• Wedding Gown Preservation
• Leather and Suede Cleaning
• Household Item Cleaning (comforters, blankets, curtains, table linens, etc.)
• Shoe Cleaning and Repair
• Commercial Cleaning Services
• Pickup and Delivery
Certain specialty items may require additional processing time or be sent to specialized cleaning facilities.
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2. Satisfaction Guarantee
Customer satisfaction is our priority.
If you are dissatisfied with the quality of our workmanship, please notify us promptly. We will inspect the item and, when appropriate, re-clean, re-press, repair, or otherwise address the issue at no additional charge.
Our Satisfaction Guarantee applies to the quality of our services and does not guarantee successful stain removal or restoration of garments that have pre-existing damage, excessive wear, fading, deterioration, or manufacturer defects.
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3. Garment Inspection
Every reasonable effort is made to inspect garments before cleaning.
However, certain conditions may not be visible until after the cleaning process, including:
• Hidden stains
• Fabric weakness
• Color loss
• Dry rot
• Prior repairs
• Loose stitching
• Worn fabric
• Damage caused by previous cleanings
• Adhesive failures
• Delamination of bonded fabrics
Cleaning may expose defects that existed before we received the garment.
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4. Customer Responsibilities
Customers are responsible for:
• Emptying all pockets.
• Removing money, jewelry, electronics, keys, pens, cosmetics, or other valuables.
• Informing us of existing damage.
• Informing us of stains or spills.
• Informing us of special care instructions.
• Informing us of sentimental or unusually valuable items.
Gracie Cleaners is not responsible for damage caused by items left inside pockets.
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5. Stain Removal
Professional stain removal techniques are used whenever possible.
However, stain removal cannot be guaranteed.
Some stains become permanent because of:
• Age
• Heat exposure
• Oxidation
• Previous home treatment
• Fabric composition
• Dye instability
If complete stain removal is not possible, we will return the item in the best condition reasonably achievable.
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6. Manufacturer Care Labels
Cleaning methods are selected using manufacturer care labels whenever available.
If labels are missing, illegible, inaccurate, or believed to be incorrect, Gracie Cleaners will use professional judgment regarding the safest cleaning method.
We are not responsible for damage resulting from inaccurate manufacturer care labels or undisclosed manufacturing defects.
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7. Alterations and Tailoring
Customers are responsible for confirming measurements and requested alterations.
Garments should be tried on promptly after pickup.
Requests for adjustments should be made within seven (7) days.
Alterations cannot always be reversed.
Special-order materials used in alterations may be non-refundable.
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8. Wedding Gowns
Wedding gowns frequently contain delicate fabrics, beads, sequins, lace, adhesives, and decorative elements.
Cleaning and preservation are performed with professional care.
Because of the delicate nature of these garments, Gracie Cleaners cannot guarantee:
• Complete stain removal
• Prevention of future discoloration
• Preservation of delicate embellishments
• Restoration of aging fabrics
Minor changes resulting from the cleaning process may occur.
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9. Leather, Suede, Fur, and Specialty Items
Natural materials may experience:
• Texture variation
• Slight shrinkage
• Color changes
• Softness changes
• Natural wear becoming more noticeable
These are inherent risks of cleaning natural materials.
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10. Household Items
Comforters, blankets, pillows, curtains, rugs, and similar household textiles may shrink or experience color variation due to prior laundering, age, or manufacturer construction.
We are not responsible for defects that become apparent after cleaning.
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11. Shoe Cleaning and Repair
Cleaning and repair services improve the appearance and condition of footwear but cannot restore shoes to new condition.
Existing wear, cracking, glue deterioration, sole separation, or color fading may limit achievable results.
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12. Pickup and Delivery
Pickup and delivery are provided as a convenience.
Customers are responsible for ensuring garments are securely packaged and accessible for pickup.
Delivery windows are estimates and may vary due to weather, traffic, holidays, equipment issues, or other circumstances beyond our control.
If delivery cannot be completed because no secure location is available, another delivery attempt may be scheduled.
Gracie Cleaners is not responsible for items left at a customer-designated location after delivery unless otherwise agreed in writing.
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13. Commercial Accounts
Commercial customers are billed according to agreed payment terms.
Late payments may result in:
• Late fees, where permitted by law
• Suspension of service
• Collection efforts
Commercial pricing is subject to periodic review.
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14. Pricing
Prices listed online or quoted over the phone are estimates.
Final charges may vary depending upon:
• Garment construction
• Fabric
• Size
• Degree of soiling
• Special stain treatment
• Requested services
Customers will be informed whenever practical if significant additional charges are expected.
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15. Payment
Payment is due upon completion of services unless different billing arrangements have been approved.
We accept approved payment methods displayed in our store or on our website.
Returned checks may be subject to applicable fees permitted by law.
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16. Unclaimed Items
Garments and other items should be picked up promptly.
Items remaining unclaimed for more than 180 days after completion of service may be considered abandoned, subject to applicable New Jersey law.
Gracie Cleaners reserves the right to donate, recycle, sell, or otherwise dispose of abandoned items after reasonable efforts to contact the customer.
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17. Claims for Loss or Damage
If you believe an item has been damaged or lost, please notify us as soon as possible after receiving the item.
All claims are investigated individually.
Customers should retain the garment and provide any requested information regarding the item.
Each claim is evaluated based on:
• Garment condition
• Age
• Manufacturer construction
• Cleaning history
• Care label instructions
• Nature of the claimed damage
• Other relevant circumstances
Resolutions are handled on a case-by-case basis with the goal of reaching a fair outcome.
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18. Limitation of Liability
To the fullest extent permitted by applicable law, Gracie Cleaners' liability for any claim relating to services provided shall be limited to the amount appropriate under the specific circumstances of the claim and applicable law.
Nothing in these Terms limits any rights or remedies that cannot legally be limited or waived under New Jersey law.
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19. Website Use
All website content, including logos, photographs, text, graphics, and design, is the property of Gracie Cleaners unless otherwise indicated.
Users may not copy, reproduce, distribute, or commercially exploit website content without written permission.
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20. Privacy
Your use of our website is also governed by our Privacy Policy.
Information collected through our website is used only for legitimate business purposes, including scheduling services, communicating with customers, billing, and improving our services.
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21. Third-Party Services
Our website may include links to third-party websites or payment processors.
Gracie Cleaners is not responsible for the content, privacy practices, or policies of third-party websites.
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22. Service Availability
We reserve the right to refuse service when:
• Items present health or safety hazards.
• Items are contaminated with hazardous materials.
• Requested services cannot reasonably be performed.
• Customers engage in abusive, threatening, or fraudulent conduct.
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23. Force Majeure
Gracie Cleaners shall not be liable for delays or inability to perform services resulting from events beyond our reasonable control, including severe weather, power outages, labor disruptions, acts of government, fire, flood, pandemics, transportation interruptions, or other unforeseen events.
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24. Changes to These Terms
We may revise these Terms and Conditions from time to time.
Updated versions become effective when posted on our website.
Continued use of our services constitutes acceptance of the revised Terms.
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25. Governing Law
These Terms and Conditions are governed by the laws of the State of New Jersey without regard to conflict of law principles.
Any legal action relating to these Terms or our services shall be brought in a court of competent jurisdiction located in New Jersey.
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26. Contact Information
Gracie Cleaners
238 Rock Road
Glen Rock, New Jersey 07452
Phone: 201-444-2566
Email: gracie.drycleaners@gmail.com
Website: www.graciecleaners.com
Questions regarding these Terms and Conditions may be directed to us using the contact information above.