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Privacy Policy

*Effective Date:* January 1, 2026
Welcome to Gracie Cleaners ("Company," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our dry cleaning, laundry, alterations, wash-and-fold, pickup, and delivery services.
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By using our website or services, you agree to the practices described in this Privacy Policy.
  • Information We Collect
  • Information You Provide
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We may collect information that you voluntarily provide, including:
  • Name
  • Home or business address
  • Email address
  • Telephone number
  • Pickup and delivery instructions
  • Billing and payment information
  • Order history
  • Account login information (if applicable)
  • Messages submitted through our contact forms
  • Customer service communications
  • Information Collected Automatically
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When you visit our website, we may automatically collect:
  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time and date of visits
  • Referral website
  • Website usage information
  • Cookies and similar technologies
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​How We Use Your Information, We use your information to:
  • Process and fulfill dry cleaning and laundry orders
  • Schedule pickups and deliveries
  • Process payments
  • Create and manage customer accounts
  • Respond to customer inquiries
  • Send order confirmations and status updates
  • Notify you when orders are ready
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Text Messages and Email Communications
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If you provide your mobile phone number or email address, you consent to receive communications relating to your orders, including:
  • Pickup reminders
  • Delivery notifications
  • Order completion notifications
  • Customer service communications
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If you separately opt in, we may also send promotional emails or text messages regarding discounts, special offers, and company news. You may unsubscribe from marketing communications at any time. Standard message and data rates may apply.
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Payment Information:
Payments may be processed by secure third-party payment processors. We do not store complete credit card information on our servers.
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Cookies
Our website uses cookies and similar technologies to:
  • Remember user preferences
  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience​
You may disable cookies through your browser settings, although some website features may not function properly.
 
​How We Share Information
  • We do not sell your personal information.
 
We may share information with trusted third parties that help us operate our business, including:
  • Payment processors
  • Website hosting providers
  • Email and SMS service providers
  • Pickup and delivery software providers
  • Business analytics providers
  • Professional advisors
  • Government agencies when required by law
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These providers are permitted to use your information only as necessary to perform services on our behalf.
 
Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
​However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
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Data Retention
We retain customer information only for as long as necessary to:
  • Provide requested services
  • Maintain business records
  • Comply with tax and legal requirements
  • Resolve disputes
  • Enforce our agreements
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Children's Privacy
Our website is not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
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Your Privacy Rights
Depending on applicable federal and New Jersey law, you may have certain rights regarding your personal information, including the right to:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information, subject to legal exceptions
  • Request a copy of certain personal information
  • Opt out of marketing communications
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To exercise these rights, please contact us using the information below.
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New Jersey Residents
If applicable under New Jersey law, New Jersey residents may have additional rights regarding the collection and processing of personal information. We will respond to qualifying privacy requests in accordance with applicable law.
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Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
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Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Gracie Cleaners
Address: 238 Rock Road, Glen Rock, NJ 07452
Phone: 201-444-2566
Email: gracie.drycleaners@gmail.com
Website: www.graciecleaners.com
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